Privacy Policy

Abstract

This section presents the privacy policy of Lithium Bicycle Pty Ltd, outlining the company's approach to managing personal information. The policy is designed to ensure transparency and security in handling data collected from various stakeholders, including website visitors, mobile application users, members, job applicants, and service providers. The policy covers the types of data collected, the methods of data collection, purposes for data use, data sharing protocols, retention periods, data protection rights, security measures.

1. Introduction

Lithium Bicycle Pty Ltd is committed to protecting the privacy and personal information of its stakeholders. This privacy policy provides an in-depth overview of how personal data is collected, utilized, stored, shared, and protected when individuals engage with our company. The policy applies to all interactions, including visiting our website, using mobile applications, participating in promotions or contests, registering as a member, applying for a job, or offering services to us.

The policy aims to ensure compliance with data protection regulations and to provide clarity on how personal information is managed. It also outlines the rights of individuals concerning their personal data and how they can exercise these rights.

2. Methods of Data Collection

Data collection methods vary depending on the type of interaction with Lithium Bicycle:

Website or App Visitors: Collection of Technical and Usage Information through cookies and similar tools, as well as Identity, Contact, and Marketing Information if provided voluntarily.

Users: Data is collected through automated methods, direct interactions, and third-party sources to fulfill contractual obligations, comply with legal requirements, and support legitimate business interests.

Delivery Job Applicants: Data is collected when applying for employment through our platforms or third parties, based on consent and processing requirements for employment contracts.

Service Providers: Data is obtained through direct interactions or automated processes, necessary for contract execution and legal obligations.

3. Information Collected

"Personal data" refers to any information that can identify a specific individual. This policy does not include data that has been anonymized. Lithium Bicycle collects, utilizes, stores, and shares various categories of personal data, as described below:

Details such as names, ID numbers (e.g., driver's license, passport), and dates of birth uniquely identify a person.

Mailing addresses, email addresses, and phone numbers used for communication and billing.

Bank account details, BSB numbers, and credit/debit card information are used for processing payments.

Records of financial exchanges and transactions, including payments to and from Lithium Bicycle.

Data related to the devices and technology used to access our platforms—such as IP addresses, login details, browser specifics, time zones, locations, and, for members, GPS data tracking routes and trips with our bikes.

User-specific data, like usernames, passwords, contracts (e.g., rental or rent-to-own), preferences, and survey feedback.

Insights into how users interact with our services, including patterns and frequency of use.

User preferences about receiving marketing messages and preferred communication channels.

Generalized data derived from personal information, like statistics or demographic trends, does not directly identify individuals.

4. Purposes for Data Use

Personal information is used strictly for the purposes for which it was collected, unless a new, related purpose arises. The primary purposes include:

a. Fulfilling contractual obligations.

b. Complying with legal and regulatory requirements.

c. Supporting legitimate business interests, such as improving services and engaging with customers.

5. Data Sharing Protocols

Lithium Bicycle may share personal information with the following entities:

a. Within the organization and associated companies.

b. External Partners: Including customer service and engagement platforms, telematics service providers, payment processors, insurance companies, maintenance and repair partners, recruitment agencies, technology vendors, legal and financial advisors, delivery services, regulatory bodies, and potential partners in mergers or acquisitions.

6. Data Retention Policy

Lithium Bicycle retains personal data only for as long as necessary to achieve the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting obligations. Core customer information is typically kept for up to six years post-relationship, primarily for tax purposes. In some cases, data may be anonymized for research or statistical analysis.

7. Data Protection Rights

Data protection laws provide individuals with specific rights regarding their personal information, including:

a. Access to personal data.

b. Request for corrections.

c. Deletion of data.

d. Objection to processing.

e. Restriction of processing.

f. Data transfer requests.

g. Withdrawal of consent.

To exercise any of these rights, individuals can contact Lithium Bicycle at admin@lithiumbicycle.com.au.

8. Security Measures

Lithium Bicycle has implemented robust security protocols to prevent unauthorized access, use, modification, or disclosure of personal data. Access is strictly limited to employees, contractors, and third parties with legitimate business needs.

9. Conclusion

Lithium Bicycle remains committed to protecting personal information and ensuring transparency in its data management practices. This policy serves as a comprehensive guide for stakeholders on how their data is handled and the rights they have concerning their information.

This Privacy Statement is regularly reviewed and was last updated on September 13, 2024.